How do I arrange a service?You can either contact our offices or complete our online contact form and one of our team will contact you. One of our trained home care assessors will arrange a convenient time to visit you in your own home to discuss your requirements. A home care plan will be jointly devised. At all times we will listen to you and take into consideration everything that is important to you.
Can I have a home carer on a weekend?Yes - We work 365 days a year providing services. As well as day/evening work we also provide Sleepovers or waking nights, including 24 hour care and holiday/respite cover.
Can I book a regular visit?Yes - You can book services for a one off visit or arrange for a carer to visit you on regular days or everyday.
Are all your staff vetted, trained and approved?All our carers are carefully selected and have been checked against the Criminal Record Bureau. We also obtain two employment references. A wide variety of training is included in a comprehensive induction process which includes time spent shadowing experienced carers within practice. All our carers are insured.
How can I pay for the service?You will be invoiced monthly and payment can be made in cash, cheque or alternatively online banking facilities are available.
What if there’s a service not on your list?We aim to provide services that you require. However, if there are additional services please contact us to discuss your requirements.
How can I give feedback about your service?Your feedback is essential to developing and shaping our service. You can either contact our offices or complete our online contact form.
I have a complaintIf you are not happy with our service we need to know. Please contact our offices or complete our online contact form to discuss. We adhere to CQC and local government ombudsman guidelines and complaints are investigated and addressed speedily.
Where are you based?We are based in a purpose-built office on Hornbeam Square South. which is wheelchair accessible and has parking available. We have a satellite office in Settle, North Yorkshire.
Service Provision AreaWe provide services in Harrogate, Patley Bridge, Ripon, Wetherby, Boston Spa, Knaresborough and outlying Leeds villages.
Our Settle office provides services in Giggleswick, Clapham, Bentham, Ingleton and surrounding areas. If you are unsure if we cover your area please ring to confirm.