Continued Care Statement – Covid 19

Continued Care Statement –

We are keeping fully updated with developments related to COVID-19. This is an unprecedented time and we want to be able to support you and your family during this very difficult time.

Continued Care are working very closely with North Yorkshire County Council, Care Quality Commission, Public Health England, and the Department of Health & Social Care. Guidance and protocols are changing on a regular basis.

We have ensured that our care team has and continues to have full access to the required Personal Protective Equipment (PPE) this includes clear guidance for staff as how to support you post hospital and residential care discharge and for anyone who displays symptoms of Covid-19. This is to ensure we can keep yourself, family members and our carers safe.

At home during COVID-19

We understand that it is a very difficult time for many who live alone. We also appreciate it is a difficult time for families who are worried about their relatives and through our secure relative portal information can be shared with you to provide reassurances about your loved one.

In addition, we have been providing a welfare phone check-in service – for our clients ensuring those continuing to shield are managing and offer a friendly voice and a bit of a chat. We are happy to support with a shopping/prescription collection and drop off or to post letters/parcels on your behalf or just to answer any ongoing queries or questions.

Our staff are a lifeline for many of our clients, and we take this ongoing situation extremely seriously.

Advice for prevention of COVID-19

You can help to prevent the spread of COVID-19 by doing the following:

Wash your hands regularly, with soap and water for at least 20 seconds.

Use hand sanitiser gel if you are unable to wash your hands.

Cover your cough or sneeze with a tissue, then throw the tissue in the bin straight away, or sneeze into the bend of your elbow, and wash your hands.

Avoid touching your eyes, nose and mouth with unwashed hands.

Clean and disinfect frequently touched objects and surfaces.

If you are unwell, stay at home and contact the 111 Coronavirus helpline.

If you develop symptoms of Covid-19 please inform a member of our care team who will be able to liaise with the appropriate health care professionals and your family members.


The main symptoms of coronavirus (COVID-19) are:

A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

A loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal.

To protect others, do not go to places like a GP surgery, pharmacy or hospital if you have any of these symptoms. Get a test to check if you have coronavirus and stay at home until you get your result. You can request a test from your GP.

For comprehensive information about COVID-19, please visit:

Public Health England website

We will keep staff and clients updated of what we are doing to keep you safe.

If you have any questions please do not hesitate to ask.

This is a challenging time for us all, we are here to help you to keep safe in your own home. Should you require any further information please do just pick up the telephone and contact us.

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