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Privacy Policy

As part of the services we offer, we are required to process personal data about our Service Users and, in some instances, the friends or relatives of our Service Users.  ‘Processing’ can mean collecting, recording, organising, storing, sharing or destroying data.

We are committed to being transparent about why we need your personal data and what we do with it.  This information is set out in this privacy notice.  It also explains your rights when it comes to your data.

If you have any concerns or questions, please contact Samantha Harrison either by email at or in writing to Continued Care, 4 Grove Park Court, HARROGATE, HG1 4DP.

  1. What data do we have?

 So that we can provide a safe and professional service, we need to keep certain records about you, these are password protected and limited access.  We may process the following types of data:

  • Your basic details and contact information, e.g. your name, address, date of birth and next of kin;
  • Your financial details, e.g. details of how you pay us for your care or your funding arrangements.

We also record the following data which is classified as ‘special category’:

  • Health and Social Care data about you, which might include both your physical and mental health data.
  • We may also record data about your religion.
  1. Why do we have this data?

 We need this data so that we can provide high-quality care and support.  By law, we need to have a lawful basis for processing your personal data.

We process your data because:

  • We have a legal obligation to do so – generally under the Health and Social Care Act 2012 or Mental Capacity Act 2005.

We process your special category data because:

  • It is necessary due to social security and social protection law (generally this would be in safeguarding instances);
  • It is necessary for us to provide and manage social care services;
  • We are required to provide data to our regulator, the Care Quality Commission (CQC) as part of our public interest obligations.
  1. Where do we process your data?

 So that we can provide you with high quality care and support we need specific data.  This is collected from or shared with:

  • You or your legal representative(s)
  • Third parties

We do this face to face, via the phone or via email.

Third parties are organisation we might lawfully share your data with.  These include:

  • Other parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, clinical commissioning groups, and other health and care professionals, such as Ambulance or Fire Service.
  • The Local Authority;
  • Your family or friends – with your permission;
  • Organisations we have a legal obligation to share information with e.g. for safeguarding, CQC, Health and Safety Executive.
  • The police or other law enforcement agencies, if we have to by law or court order.

Your rights

The data that we keep about you is your data and we ensure that we keep it confidential and that it is used appropriately.  You have the following rights when it comes to your data.

  1. You have the right to request a copy of all of the data we keep about you. Generally, we will not charge for this service;
  2. You have the right to ask us to correct any data we have which you believe to be inaccurate or incomplete. You can also request that we restrict all processing of your data while we consider your rectification request;
  3. You have the right to ask that we erase any of your personal data which is no longer necessary for the purpose we originally collected it for. We retain our data in line with the Information Governance Alliance’s guidelines (
  4. You can ask for your data to be erased if we have asked for your consent to process your data. You can withdraw consent at any time – please contact us to do so.
  5. If we are processing your data as part of our legitimate interests as an organisation or in order to complete a task in the public interest, you have the right to object to that processing.
  6. 6 years from the date of leaving our organisation, we will destroy any paper and electronic records that we hold about you.

You may need to provide adequate information for our staff to be able to identify you, e.g. a passport or driver’s licence.  This is to make sure that data is not shared with the wrong person inappropriately.  We will always respond to your request as soon as possible and at the latest within one month.

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