Our home care team helps people stay safe by raising awareness of scams and how to avoid them. Read on for some simple tips to help protect yourself from fraud.
Stopping scams
If you receive an unexpected phone call asking for money, bank details, a PIN number, or passwords, it is safest to hang up straight away. Real banks, the NHS, the council, and utility companies will never ask for this information over the phone. If you are unsure, you can call the organisation back using a trusted number you already have.
If someone knocks on the door without an appointment, do not let them in. Keep the door closed and speak through the door if needed. Ask them to come back when a family member or care worker is present. Genuine workers will always carry identification and will not pressure you to make a quick decision.
Never give your bank card, cash, or personal documents to anyone you do not fully trust. Care staff will only support with finances if this is clearly written in your care plan and agreed with the office and your family.
Be cautious of calls that say there is an urgent problem with your bank account, computer, or bills and that you must act immediately. Scammers often try to make people feel worried so they act quickly. It is always okay to take your time, say no, and check with someone you trust.
If you receive a lot of unwanted phone calls, speak to your care worker or the office. We can help you look at options such as call blocking or reporting the number.
Care staff should record and report any concerns about scam calls, letters, or doorstep visitors to the office so that we can take the right safeguarding steps. No concern is too small, and reporting helps protect everyone.
If something does not feel right, trust your instincts. Pause, do not give any information, and talk to a family member and/or the office.
Working together and speaking openly about scams helps keep our clients, families, and staff safe.
